Mindless Processes: When Systemizing Gets out of Hand
You have been and will be reading a lot about the importance of processes, including mindless processes, in this newsletter. I am a fervent believer in them as they can help create scalable, manageable and fun businesses, where people at all levels execute efficiently, without hesitation, delivering quality performance. Isadore Sharp, founder of Four Seasons, was […]
Be the Doctor, not the Nurse!
At a recent visit to my ophthalmologist, I was struck by how little time the doctor spent with me and nevertheless how satisfied I was with the visit. Of the 75 minutes I lingered, five were spent with the receptionist, and an hour with two medical associates. One of them conducted measurements and gave me […]